An e-commerce brand is drowning in 'Where is my order?' messages across WhatsApp, email, and Telegram.
The Solution
01
Single AI layer connected to WhatsApp, Telegram, and email inbox
02
Agent fetches live order status from the OMS on any channel
03
Replies in under 2 seconds with tracking link and status
04
Proactively handles delays, returns, and escalations
The Result
80% of support tickets resolved without a human. Unified across all channels.